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Create an Account and Secure Your Exclusive Logo Today.
This Privacy Policy explains how Logomax (“Logomax,” “we,” “our,” or “us”) collects, uses, and protects your personal data when you interact with our website and related services. We are committed to handling your personal data with the highest level of confidentiality and in accordance with applicable privacy regulations, particularly the Ley Federal de Protección de Datos Personales en Posesión de los Particulares (“LFPDPPP”) of Mexico. Our practices are designed to ensure transparency, informed consent, and respect for your rights as a data subject.
When you access or use our services, we may collect personal data that is necessary to provide and improve our platform. This includes information such as your name, email address, billing address, and password when you create an account. If you request a logo customization, you may also provide your brand name, tagline, and preferences regarding color or design elements. Additionally, you may upload reference files or images to support your customization request. Communication exchanged through the customization chat may be stored as part of your service history.
Users may also optionally upload a profile image when submitting a review of a purchased logo. This image is associated solely with your public user profile and can be removed at any time by editing your account settings.
You may also choose to provide your company name, although this is not required. Please note that we do not request or process sensitive personal data as defined by Mexican law.
The personal data you provide is used solely for legitimate purposes associated with the operation of our services. These purposes include granting access to your user account, processing transactions, issuing invoices, delivering purchased logos, and fulfilling customization requests. Uploaded files are used strictly for the purpose of completing your design instructions and are not reused, repurposed, or shared outside of this context.
We also use your data to provide user support, enforce our legal terms, and comply with applicable legal obligations. We do not sell or rent your personal information to third parties. However, select service providers involved in hosting, infrastructure, analytics, and payment processing may receive limited access to your data when strictly necessary. All such providers are contractually required to maintain confidentiality and comply with applicable Mexican data protection standards.
In accordance with Article 16 of the LFPDPPP, we inform you that the data controller responsible for the processing of your personal data is Logomax S. de R.L. de C.V., a Mexican legal entity with its registered offices located at Blvd. Universitario 399/21, Juriquilla, CP 76230, Santiago de Querétaro, Querétaro, Mexico. The company is duly registered with the Mexican tax authority under RFC LOG121003B41. For any questions related to the handling of your personal information or to exercise your data rights, you may contact us via email at [email protected] or through our website at www.logomax.com.
As the data subject, you may exercise your rights of access, rectification, cancellation, and opposition (commonly known as ARCO rights) at any time, as provided under the LFPDPPP. You may also revoke your consent for the processing of your personal data or object to specific processing purposes, to the extent permitted by law.
Requests to exercise these rights must be submitted via email and must contain sufficient information to identify your account and the data in question. We may request identification documents to validate your request. All requests will be handled in accordance with the procedures and deadlines set forth by applicable law.
We implement strict administrative, technical, and physical safeguards to ensure that your personal data remains secure and protected from unauthorized access, loss, or alteration. Uploaded files and images are stored securely on servers that comply with recognized international data protection frameworks. Access to this data is restricted to authorized personnel only, and all storage systems are subject to regular audits and updates to maintain compliance.
To improve the performance and usability of our website, we use cookies and third-party analytical tools. These technologies may collect anonymized technical information such as browser type, visited pages, session durations, and interaction patterns. This data helps us understand user behavior, evaluate site performance, and optimize your experience across devices and sessions. You may manage your cookie preferences through your browser settings at any time, including enabling, disabling, or deleting stored cookies based on your personal preferences.
We retain personal data only for as long as is necessary to fulfill the purposes outlined in this policy or as required by law. Uploaded customization files and profile images are stored only while your account remains active or as long as needed to support the specific service request. Accounts that remain inactive for an extended period may be anonymized or deleted in accordance with applicable data retention guidelines, unless legal or contractual obligations require otherwise.
We may revise this Privacy Policy from time to time in response to changes in legislation, business practices, or technical updates. Material changes will be posted on our website with the effective date clearly stated. Continued use of the Logomax platform following any update constitutes acceptance of the revised policy.
This Privacy Policy may be made available in multiple languages for informational purposes. In the event of any conflict or inconsistency between the translated versions and the original version in English, the English version shall prevail and govern for all legal purposes.
Effective Date: July 1, 2025